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Understanding and Implementing ISO 9000 and ISO Standards - Hardcover

Goetsch, David L.; Davis, Stanley

 
9780136137795: Understanding and Implementing ISO 9000 and ISO Standards

Inhaltsangabe

Appropriate for courses based on the ISO 9000 series of quality standards, as a supplemental text in courses dealing with Quality Management and Total Quality Management (TQM), and as a hands-on guide for use in private sector organizations.

This practical teaching resource/how-to guide provides a step-by-step model for understanding the ISO 9000 family of standards and implementing the ISO 9001 standard in a total quality environment. Interest in ISO 9000 certification is gaining momentum worldwide as organizations that compete in the global marketplace seek to achieve consistent peak performance, world-class quality, and continual improvement of their processes, products, and management systems.

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