The Art of Managing Professional Services: Insights from Leaders of the World's Top Firms - Hardcover

Broderick, Maureen

Hardcover

ISBN 10: 0137042523 ISBN 13: 9780137042524

Verlag: Financial TImes Prentice Hall, 2011

Inhaltsangabe

Book by Broderick Maureen

Über diesen Titel

Críticas:

"Maureen Broderick offers a comprehensive and insightful look at the professional service discipline by zeroing in on one key question: 'What do the best firms do?'" --Jim Quigley, CEO, Deloitte Touche Tohmatsu Limited "Leading and managing professional service firms is more art than science. It is an arena where judgment, intuition, energy, a thick skin, and keeping balance at all times are critical factors for success--particularly given the unusually high intellect, super-sized egos, and mobility of those whom you lead, most often at their discretion. Of all the books I have read on the professional service industry, Maureen Broderick has best captured the very essence of those best practices which have enabled some of the industry's most successful firms to prosper and grow." --Joe Griesedieck, Vice Chairman, Korn/Ferry International "This book provides invaluable insight into what makes professional service firms successful. It will change every person into a better leader. Plus it provides real-life examples that are fun to read." --Ed Nusbaum, CEO, Grant Thornton International Ltd. "By uncovering the various paths to success that these diverse professional service firms have taken, the reader develops his or her own ideas on how to navigate the professional service terrain. The Art of Managing Professional Services is a valuable source for these insights into firm strategies." --Evan Chesler, Presiding Partner, Cravath, Swaine & Moore "This is a book about entrepreneurial leadership!looking under the hood of the 'best in class' professional service firms' vision and culture. The book captures what makes service organizations tick as successful global leaders. The takeaways are fantastic!" --Andy Cohen, Co-CEO, Gensler "Edelman enhanced its quality program to help manage the company's rapid diversification and globalization. Maureen Broderick's insights into building high-performance firms would have made our transition smoother and faster." --Richard Edelman, President and CEO, Edelman "Broderick's research has revealed the views and practices of some of the world's top professional firms, presented in an easily absorbed style. Very informative." --David Maister, author of Managing the Professional Service Firm and Strategy and the Fat Smoker "Maureen Broderick's book, The Art of Managing Professional Services, provides a valuable contribution to the very limited body of knowledge on managing professional service firms. These firms are simply very different than other corporate structures, and successfully managing them requires a very different approach. Maureen's insights from her research and interviews provide a very useful understanding of the subtleties of managing these institutions." --Bob Dell, Chairman and Managing Partner, Latham & Watkins "Maureen Broderick distills the art of firm management into clear, concise practices through candid insight and perspective from leaders of the world's most prestigious firms. Every professional service partner--and aspiring partner--should read this book." --Paul Laudicina, Managing Officer and Chairman of the Board, A.T. Kearney "High praise for Maureen Broderick and The Art of Managing Professional Services. Maureen has bridged from the principles to the pragmatic in exploring the key drivers of firm success. In so doing, her analysis reflects the lessons of many--both in successes and failures--and presents a thorough compendium for today's and tomorrow's leaders. This analysis gives leaders a leg up in competing on the global landscape." --James Turley, Chairman and CEO, Ernst & Young "Broderick delivers more valuable insights per page than any business book that I have read in recent memory." --Geoff Smart, Chairman & CEO of ghSMART and coauthor of The New York Times bestseller Who: The A Method for Hiring "I wish I had had Maureen Broderick's new book when I cofounded Peppercom 15 years ago. It's quite simply the best 'how to' book on the subject of managing a professional service firm I've ever read and should be mandatory reading for the leaders of today and tomorrow." --Steve Cody, Co-Founder and Managing Partner, Peppercom "In contrast to manufacturing companies which are identified by their output, professional service firms are defined by their essence--their leadership, culture, and values. Maureen Broderick brings shape and clarity to the vital, but abstract, essence of professional service firms, and she insightfully captures what makes them successful." --Ralph Shrader, Chairman and Chief Executive Officer, Booz Allen Hamilton "Too many business books take 300 pages to do no more than espouse one or two theories. This work is not like that. There is a lot here, and I think anyone involved in the management of a professional service firm will find real value here." --David Childs, Global Managing Partner, Clifford Chance "By their very nature, professional service firms must excel at employee and client engagement--the best ones always have; it is their lifeblood. In today's hypercompetitive business world, for any business of any type to win, engagement is more important than ever. Broderick's book is filled with best practices that will help all kinds of companies--whether they are professional service firms or not--meet the challenges of doing business in the 21st century and come out on top." --Ray Kotcher, Senior Partner and Chief Executive Officer, Ketchum

Reseña del editor:

Today, millions of people work at over one million professional service firms generating over $2 trillion in revenue annually. These firms face unique issues that are not fully understood by management thinkers and consultants. Making matters more complex is that many of these firms stand at a crossroads, searching for new strategies and practices to succeed in a radically new economy. In The Art of Managing Professional Services, Maureen Broderick offers the solution. Broderick has brought together modern best practices for these and other crucial areas of professional services management: * Building, communicating, and maintaining shared vision, values, and culture * Recruiting, training, and evaluating people * Crafting the right strategies, portfolio, and mix of clients * Innovating and sharing knowledge * Financial planning, metrics, and reporting * Positioning: brand, marketing, and sales * Defining effective partnerships: equity, selection, and compensation * Ensuring responsibility and accountability * Organizational design, structure, governance, and systems * Leading effectively, and growing the next generation of leaders This book reflects Broderick & Co.'s unparalleled research into professional services management, including 200+ executive interviews with leaders and innovators in organizations of all sizes and types.

Über diese Auflage

• Verlag: Financial TImes Prentice Hall
• Erscheinungsdatum: 2011
• ISBN 10: 0137042523
• ISBN 13: 9780137042524
• Einband: Tapa dura
• Anzahl der Seiten: 320