Inhaltsangabe
Designed for undergraduates, this volume provides readers with the knowledge necessary for diagnosing and correcting the problems that create queues. The book explains the general principles of how queues operate and how to use models to analyze queueing phenomena and develop queueing solutions. Highlighting queueing theory through the use of real-life case studies, the author provides an analysis of data collection, model building and model verification. There are chapters on the diagnosis and elimination of queueing problems in services and manufacturing, as well as an examination of employee scheduling, congestion pricing, reservations and appointments. The use of cumulative graphs in analyzing time varying arrival patterns is described and a chapter is devoted to design and layout of queueing facilities.
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