Life Beyond the Line: A Front-of-the-House Companion for Culinarians - Softcover

Noel, Cullen

Softcover

ISBN 10: 0139075852 ISBN 13: 9780139075858

Verlag: Financial Times Prentice Hall, 2001

Inhaltsangabe

Suitable for all Culinary Arts programs, this unique resource guide fully prepares future chefs by helping them build skills in both high quality food production and "front-of-house" training - i.e., customer satisfaction and retention - now recognized as the principal driving force behind the modern chef. KEY TOPICS:Emphasizing the necessity of training today's chef to be a "customer-driven" professional, the book establishes the importance of working together for success, discusses issues of sanitation and safety, and offers guest relations and social skill techniques. It examines the fundamentals of table service, and educates readers on the basics of wine and wine-making. All liquors, including beer, ale and stout, are covered, and the essentials of mixology are shared. It describes the legal issues surrounding alcohol, and presents a case study on the "happy hour" drinker. MARKET:For those in hospitality careers.

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Über die Autorin bzw. den Autor

NOEL C. CULLEN is the current National President of the American Culinary Federation.

Von der hinteren Coverseite

The foodservice industry continues to expand rapidly resulting in changing roles and new demands for culinarians. To meet future challenges in this profession, chefs will need knowledge and comprehensive understanding of all facets of the hospitality industry hotel, restaurant and distinguished dining. In this customer-driven, high quality foodservice industry, culinary talent alone is not sufficient good service and ambience is critical to the total dining experience.

Life Beyond the Line has been written to provide culinarians with an overview of the front-of-the-house functions an emphasis on providing a quality dining experience and ensuring total customer satisfaction.

Key features include:

• the significance and legacy of "service"
• guest relations and "people" skills
• wine and bar service history, production, varieties, and quality
• legal issues associated with the serving of alcohol
• importance of team building, leadership, and quality management

Details zur Ausgabe

• Verlag: Financial Times Prentice Hall
• Erscheinungsdatum: 2001
• Sprache: Englisch
• ISBN 10: 0139075852
• ISBN 13: 9780139075858
• Einband: Tapa blanda
• Anzahl der Seiten: 368
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italien