Difficult Conversations: How to Discuss What Matters Most - Softcover

Patton, Bruce; Stone, Douglas; Heen, Sheila

Softcover

ISBN 10: 014027782X ISBN 13: 9780140277821

Verlag: Penguin, 2000

Inhaltsangabe

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Über diesen Titel

Über die Autorin bzw. den Autor

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

Details zur Ausgabe

• Verlag: Penguin
• Erscheinungsdatum: 2000
• ISBN 10: 014027782X
• ISBN 13: 9780140277821
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 272
• Kontakt zum Hersteller: {language_tag:es_ES,value:"Penguin Random House Ireland Limited; productsafety@penguin.co.uk"}