Express Series: English for Customer Care - Softcover

Richey, Rosemary

Softcover

ISBN 10: 0194579069 ISBN 13: 9780194579063

Verlag: Oxford University Press España, S.A., 2008

Inhaltsangabe

Edición para toda España

Über diesen Titel

Reseña del editor:

English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively. (2007-10-31)

Reseña del editor:

An expanding series of short, specialist English courses for different professions, work skills, and industries.

Über diese Auflage

• Verlag: Oxford University Press España, S.A.
• Erscheinungsdatum: 2008
• ISBN 10: 0194579069
• ISBN 13: 9780194579063
• Einband: Tapa blanda
• Anzahl der Seiten: 80