If you are considering ISO 9000 certification, and all of the quality improvements and business expansion it can mean, this book will explain exactly what you need to know. It will help you understand ISO 9000 fundamentals, learn about the steps you will need to take, and evaluate whether or not ISO 9000 certification is the best move for your organization. Written by the experts at Information Mapping, Inc. who specialize in helping organizations attain ISO 9000 certification, and other compliance requirements, the book provides a succinct description of each element of the 1994 standard, including design control, purchasing, inspection, handling and storage, servicing, etc. In addition, you will find advice on implementing and documenting quality measures along with an overview of the certification process itself. Special sections on strategic planning and preparing your site for the certification audit will help you avoid potential pitfalls and put your best foot forward.The book's visual, easy-access format allows you to find and absorb the information you need quickly, making Demystifying ISO 9000 a perfect overview for managers in organizations undergoing the certification process or for those beginning to contemplate this major step. 0201634902B04062001
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Gerard W. Paradis, currently a principal consultant for Information Mapping, Inc., an international training and consulting company was formerly their director of ISO 9000 Services.
Fen Small, currently an independent ISO consultant, was formerly Manager of the Quality Documentation Team at Eastman Kodak, an ISO 9000 certified company.
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