Achieving Service Productivity: Lessons from the Best in the World (Financial Times/Pitman Publishing Series) - Hardcover

Hornell, Erik

 
9780273603863: Achieving Service Productivity: Lessons from the Best in the World (Financial Times/Pitman Publishing Series)
Hardcover
ISBN 10: 0273603868 ISBN 13: 9780273603863
Verlag: Pearson Education Limited, 1994

Inhaltsangabe

This book explains how to achieve productivity in service industries. It provides management with learning points on how some of the world's best companies have kept ahead of the competition. It covers a wide range of service industries including retail banking, supermarkets, hospitals and schools and includes international case studies from companies such as Credit Suisse, Banc One, Woolworths and the Henry Ford Hospital in the USA.
Improving Productivity in Service Companies highlights the lessons learnt, analyses the key success factors, identifies the ways in which these have altered as technology and consumer requirements have changed, and will give you information on how to be more efficient.

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Verlag
Pearson Education Limited
Erscheinungsdatum
1994
Sprache
Englisch
ISBN 10 
0273603868
ISBN 13 
9780273603863
Einband
Gebundene Ausgabe
Anzahl der Seiten
256
Herausgeber
Hjelm Per
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Riccardo Bacigalupo
riccardo.bacigalupo@sanoma.it

Sanoma Italia Via Arconati, 1 �
Milano
20135
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