Stimulus Factor: the new dimension in motivating your people, your customers and yourself (Financial Times Series) - Hardcover

Freemantle, David

Hardcover

ISBN 10: 0273649949 ISBN 13: 9780273649946

Verlag: Financial Times/ Prentice Hall, 2000

Inhaltsangabe

How do you motivate your customers? How do you motivate your employees? How do you motivate yourself?

 

Customers no longer buy just because the product works people no longer work just because they have to, and you can no longer succeed just by turning up.  We all need stimulation : the art of turning need into want.

 

In our fast-moving new world of the internet, e-commerce and all things electronic, there is a great danger that we may lose sight of the essential questions:

• How do we motivate our customers?

• How do we motivate our employees?

• How do we motivate ourselves?

The Stimulus Factor breaks fresh ground in answering these all-important questions and presents a radically new approach to the theory and practice of motivation for the start of this millennium. Based on research interviews with 1,000 people, from call centre staff to Sir Richard Branson, the book reveals that motivation can only occur in response to a specific set of stimuli. This is ‘THE STIMULUS FACTOR’. In other words, a stimulus must be factored into any motivational process. Written in a highly readable way, the book presents the practical steps needed to stimulate the motivation of customers and employees, as well as ourselves.

"An original, fascinating and wide-ranging book.....All in all, this is a notable addition to management literature that breaks genuinely new ground and is highly readable."  Director Magazine

 

" Understanding what motivates individuals to act, whether it's to buy certain products or to improve their performance, has never been more important.  This book provides a very useful guide to gaining that understanding....  A clear and reasoned case."  Professional Manager

 

Über diesen Titel

Über die Autorin bzw. den Autor

Dr David Freemantle

gained his doctorate at London University before becoming a production manager with Mars Ltd. He had a meteoric career progression culminating with a position on the Board of British Caledonian Airways. In 1985 he founded his own company, Superboss Ltd, which specializes in the areas of motivation, leadership and customer service. He travels the world speaking at conferences and running seminars and has gained an international reputation for his thought-provoking talks and programmes. His clients include major airlines, retail chains, banks and government organizations.

This is David’s tenth book. His previous books have been published in 17 different languages and include What Customers Like About You (Nicholas Brealey, 1998) and 80 Things You Must Do To Be A Great Boss (McGraw-Hill 1995).

Von der hinteren Coverseite

customers expect to be satisfied,people are bored of being managed, and we"re all looking for something freshstimulation is the new motivationcustomers no longer buy just because the product workspeople no longer work just because they have toyou can no longer succeed just by turning up we al need stimulationthe art of turning need into want

Details zur Ausgabe

• Verlag: Financial Times/ Prentice Hall
• Erscheinungsdatum: 2000
• Sprache: Englisch
• ISBN 10: 0273649949
• ISBN 13: 9780273649946
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 224
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italien