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Inhaltsangabe
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
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Críticas
"Johnston and Clark's Service Operations Management is an extraordinary textbook that immediately brings operations management to life for all managers." "Thomas Christiansen, Assistant Professor, Center for Technology, Economics and Management, Technical University of Denmark "Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University "Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context." "Andrea Vinelli, Professor of Operations Management, University of Padova, Italy "Johnston and Clark is the textbook of choice for teaching Service Operations Management. Its coverage is balanced and its style induces active class discussion. The end-of-chapter cases are short and inviting while losing nothing essential." Hongtao Zhang, Associate Professor, School of Business and Management, Hong Kong University of Science and Technology
Reseña del editor
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
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- VerlagPearson Education Limited
- Erscheinungsdatum2005
- ISBN 10 0273683675
- ISBN 13 9780273683674
- EinbandTapa blanda
- SpracheEnglisch
- Auflage2
- Anzahl der Seiten516
- Kontakt zum HerstellerNicht verfügbar
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Service Operations Management: Improving Service Delivery
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Financial Times/ Prentice Hall 03/03/2005, 2005
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ISBN 13: 9780273683674
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Service Operations Management: Improving Service Delivery
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Financial Times/ Prentice Hall, 2005
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ISBN 13: 9780273683674
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ISBN 10: 0273683675
ISBN 13: 9780273683674
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Service Operations Management: Improving Service Delivery
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Service Operations Management: Improving Service Delivery
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Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Service Operations Management: Improving Service Delivery
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Prentice Hall / Financial Times, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Zustand: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Bestandsnummer des Verkäufers 8834494
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Service Operations Management: Improving Service Delivery
Verlag:
Prentice Hall/Financial Times, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Softcover
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Bestandsnummer des Verkäufers 8749869
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