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Achieving Quality Performance: Lessons from British Industry - Softcover

Teare, Richard; Atkinson, Cyril

 
9780304327584: Achieving Quality Performance: Lessons from British Industry

Inhaltsangabe

A hands-on approach to total quality management. This text shows why, how and what action is necessary to achieve improved manufacturing and service performance. Designed for managers in industry, it focuses on the practicalities of implementing and sustaining a successful programme.

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