Information Technology in the Service Society: A Twenty-First Century Lever - Softcover

National Research Council; Computer Science And Telecommunications; Committee To Study The Impact Of Informa

Softcover

ISBN 10: 0309048761 ISBN 13: 9780309048767

Verlag: NATL ACADEMY PR, 1993

Inhaltsangabe

The results of a study on the impact of information technology on productivity in the service sector, drawing on macroeconomic data from government agencies and observations from managers and executives in industry. Examines the nature and measurement of performance in services at the macroeconomic, the enterprise, and the activity levels, and discusses issues in information management such as cross-functional reengineering and reorganization, and customer-driven measurements of quality. Annotation copyright Book News, Inc. Portland, Or.

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Committee to Study the Impact of Information Technology on the Performance of Service Activities, National Research Council

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The use of information technology ( IT) has revolutionized the structure of management and the nature of competition in a variety of industries. IT is especially important in the service sector, which now accounts for about 74 percent of the value added in the U.S. gross domestic product (GDP) and about 76 percent of national employment ( Table S.I) and enjoys a healthy $52 billion trade surplus.

Details zur Ausgabe

• Verlag: NATL ACADEMY PR
• Erscheinungsdatum: 1993
• Sprache: Englisch
• ISBN 10: 0309048761
• ISBN 13: 9780309048767
• Einband: Taschenbuch
• Anzahl der Seiten: 288
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar