The Service Consultant: Principles of Service Management and Ownership - Softcover

Garner, Ronald; Garner, C.

Softcover

ISBN 10: 0357671260 ISBN 13: 9780357671269

Verlag: Delmar Cengage Learning, 2020

Inhaltsangabe

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

Über diesen Titel

Über die Autorinnen und Autoren

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.

Details zur Ausgabe

• Verlag: Delmar Cengage Learning
• Erscheinungsdatum: 2020
• Sprache: Englisch
• ISBN 10: 0357671260
• ISBN 13: 9780357671269
• Einband: Taschenbuch
• Auflage: 2
• Anzahl der Seiten: 416
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar