Thoroughly revised and updated, this third edition of the professional's reference for the modern office furnishes helpful information on standard office practices, procedures, protocols, and tasks, emphasizing the latest developments in electronic communications and information technology. Original. 12,500 first printing.
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Susan Jaderstrom is a professional business writer living in Petaluma, California. Leonard Kruk is a business and computer consultant in New Jersey. Joanne Miller taught business communications for over 20 years at Hartnell College in Salinas, California. The general editor, Susan Fenner, is IAAP’s Manager of Education and Professional Development.
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