Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals, and Assessors: v. 776 (The Springer International Series in Engineering and Computer Science) - Hardcover

Loon, Walchwil Han Van

Hardcover

ISBN 10: 038723182X ISBN 13: 9780387231822

Verlag: Springer-Verlag New York Inc., 2004

Inhaltsangabe

"Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors" provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard. "Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors" covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations. Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5. Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes. There is a companion book titled "Process Assessment and ISO/IEC 15504: A Reference Book".

Über diesen Titel

Críticas

From the reviews: "Van Loona (TM)s approach to the field of organizational processes is: to create three conceptual sections, in order to describe precisely the internal structure; to explain adequately the theoretical foundations; and to point out its practical aspects. a ] The text is well organized. a ] The examples and templates shown can help professionals to put a fast pace on performing assessments and improving process effectiveness. a ] The methods are presented in a well-organized manner, with van Loona (TM)s experience presented in a structured and effective way." (John Sanvougioukas, Computing Reviews, January, 2008)

Details zur Ausgabe

• Verlag: Springer-Verlag New York Inc.
• Erscheinungsdatum: 2004
• Sprache: Englisch
• ISBN 10: 038723182X
• ISBN 13: 9780387231822
• Einband: Tapa dura
• Anzahl der Seiten: 334
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: CMN Printpool Inh. Mathis Neumann; https://www.also.com/ec/cms5/en_6000/6000/index.jsp; ; Friedrich-Karl-Str. 9; Hamburg; Deutschland