Benchmarking Handbook: Step-by-step instructions - Hardcover

Andersen, B.; Pettersen, P.-G.

Hardcover

ISBN 10: 0412735202 ISBN 13: 9780412735202

Verlag: Springer, 1995

Inhaltsangabe

Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.

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Benchmarking is a powerful tool for improvement. It is one of the fastest growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need. This unique text provides an excellent recipe for conducting a benchmarking study. Unlike other books on the subject it takes a systematic approach, giving the reader step-by-step instructions. The five-phase benchmarking wheel forms the framework for the book, with detailed descriptions of each phase being complemented by graphical navigation aids. This will serve as a quick and practical tutorial for benchmarking and as a handbook to be used by the team throughout the benchmarking study.

Details zur Ausgabe

• Verlag: Springer
• Erscheinungsdatum: 1995
• Sprache: Englisch
• ISBN 10: 0412735202
• ISBN 13: 9780412735202
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 203
• Kontakt zum Hersteller: Dt. Universitätsverlag; buchhandel-buch@springer.com; ; Abraham-Lincoln-Str. 46; Wiesbaden; 65198; Deutschland