Public Management and Complexity Theory: Richer Decision-Making in Public Services (Routledge Critical Studies in Public Management, Band 6) - Hardcover

Buch 4 von 59: ISSN

Rhodes, Mary Lee; Murphy, Joanne; Muir, Jenny; Murray, John A.

 
9780415457538: Public Management and Complexity Theory: Richer Decision-Making in Public Services (Routledge Critical Studies in Public Management, Band 6)
Hardcover
ISBN 10: 041545753X ISBN 13: 9780415457538
Verlag: Routledge, 2010

Inhaltsangabe

That public services exhibit unpredictability, novelty and, on occasion, chaos, is an observation with which even a casual observer would agree. Existing theoretical frameworks in public management fail to address these features, relying more heavily on attempts to eliminate unpredictability through increased reliance on measurable performance objectives, improved financial and human resource management techniques, decentralisation of authority and accountability and resolving principal-agent behaviour pathologies.  Essentially, these are all attempts to improve the ‘steering’ capacity of public sector managers and policy makers.

By adopting a Complex Adaptive Systems (CAS) approach to public services, this book shifts the focus from developing steering techniques to identifying patterns of behaviour of the participants with the ultimate objective of increasing policy-makers’ and practitioners’ understanding of the factors that may enable more effective public service decision-making and provision.  The authors apply a CAS framework to a series of case studies in public sector management to generate new insights into the issues, processes and participants in public service domains. 

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Über die Autorin bzw. den Autor

Mary Lee Rhodes is Lecturer in Service Delivery & Systems at Trinity College Dublin, Ireland.

Joanne Murphy is Research Fellow in Governance, Public Policy and Social Research at Queen's University Belfast, UK.

Jenny Muir is Lecturer in Spatial & Environmental Planning at Queen's University Belfast, UK.

John A. Murray is Professor of Business Studies at Trinity College Dublin, Ireland.

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Verlag
Routledge
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
041545753X
ISBN 13 
9780415457538
Einband
Gebundene Ausgabe
Anzahl der Seiten
250
Kontakt zum Hersteller
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