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Inhaltsangabe
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence.
Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
- Accelerating change
- Reducing cost
- Protecting reputation
Oakland's popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and a achieve sustainable competitive advantage.
Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
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Über die Autorin bzw. den Autor
John S. Oakland is Chairman of Oakland Consulting LLP and Head of its Research and Education Division. He is also Emeritus Professor of Business Excellence & Quality Management at Leeds University Business School, UK. For Over 30 years he has researched and consulted in all aspects of quality management, strategic process management and business improvement in thousands of organizations. Professor Oakland is a Fellow of the Institute of Directors, Chartered Quality Institute and Royal Statistical Society. He is also a Member of the American Society for Quality
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- VerlagRoutledge
- Erscheinungsdatum2014
- ISBN 10 0415635500
- ISBN 13 9780415635509
- EinbandTapa blanda
- SpracheEnglisch
- Auflage4
- Anzahl der Seiten500
- Kontakt zum HerstellerNicht verfügbar
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Total quality management and operational excellence: Text with Cases
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Total Quality Management and Operational Excellence: Text with Cases
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Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Bestandsnummer des Verkäufers Z1-W-004-01757
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Total Quality Management and Operational Excellence: Text with Cases
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Total Quality Management and Operational Excellence : Text with Cases
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Zustand: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Bestandsnummer des Verkäufers 18961545-20
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Total Quality Management and Operational Excellence: Text With Cases
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780415635509. Bestandsnummer des Verkäufers 4136663
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Total Quality Management and Operational Excellence: Text With Cases
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780415635509. Bestandsnummer des Verkäufers 4136664
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TOTAL QUALITY MANAGEMENT AND OPERATIONAL EXCELLENCE. Text with Cases
Anbieter: GfB, the Colchester Bookshop, Colchester, Vereinigtes Königreich
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Paperback. Zustand: Good. No jacket. Routledge, 2014, 4th edition. Paperback, 8vo, xxiv,530pp. Slightly bent. A fair copy. 9780415635509/1.2uk . (Please note that our condition gradings are stricter than those of Abebooks and many other sellers. There may therefore be a discrepancy between this description and its listed condition grading). Bestandsnummer des Verkäufers 383715
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Total Quality Management and O
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Total Quality Management and Operational Excellence : Text With Cases
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Zustand: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. Bestandsnummer des Verkäufers 19994932-5
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Total Quality Management and Operational Excellence: Text with Cases
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Zustand: Acceptable. LIGHTNING FAST SHIPPING! A heavily used, but still working copy. Coffee stain and wrinkling to the edge of the pages when a tired undergrad fell asleep and knocked their cup over on their books. The binding and pages of the book have been reinforced with tape, has tape and stickers on the cover, as well as lots of notes (some of the answers in the learning activities may be filled in) on the pages. Definitely not pretty, but it's a working copy at a great price that ships fast. ~ Book does NOT contain an access code or CD/DVD. Bestandsnummer des Verkäufers #32B-00223
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