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The Customer Century: Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series) - Hardcover

Gronstedt, Anders

 
9780415921992: The Customer Century: Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series)

Inhaltsangabe

Based on in-depth interviews with senior managers from companies such as Hewlett-Packard, Ericsson, Philips, and Xerox, this book is packed with hands-on advice to ensure business success in the upcoming 'customer century'.

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Über die Autorin bzw. den Autor

Anders Gronstedt heads the Gronstedt Group, an integrated marketing and management consulting firm. He is also a senior advisor to Kreab, a Swedish-based communications consulting firm, and a former member of the Integrated Marketing Communications department at the University of Colorado.

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