Book by Anderson Kare
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A communications consultant presents a three-step model for negotiation and conflict resolution known as Triangle Talk that can be used in both professional and personal relationships to dispel suspicion and anger betwee two parties.
In contrast to books on negotiation (which concentrate on conquering your opponent), this book presents a straightforward, three-step model for conflict resolution that teaches you how to turn potential confrontation into positive opportunities. National Business Radio News Features.
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