Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs - Hardcover

Parmenter, David

Hardcover

ISBN 10: 0470545151 ISBN 13: 9780470545157

Verlag: John Wiley & Sons Ltd, 2010

Inhaltsangabe

An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs -- now updated and expanded! By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: * The four foundation stones that lead the development and use of KPIs * A 12-step model for developing and using KPIs with guidelines * A KPI resource kit including worksheets, workshop programs, and questionnaires * A new and pragmatic approach to finding critical success factors * Over 300 performance measures * Implementation variations for small to medium enterprises and not-for-profit organizations * New implementation short cuts * How to brainstorm performance measures * Templates for reporting performance measures * A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, Second Edition will help you identify and track your organization's KPIs to ensure continued and increased success.

Über diesen Titel

Über die Autorin bzw. den Autor

David Parmenter is an international presenter who is known for his thought-provoking and lively sessions, which have led to substantial change in many organizations. He is a leading expert in the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, quick month-end processes, and converting reporting to a decision-based tool. Parmenter's work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. He has delivered workshops to thousands of attendees in many cities around the world including Sydney, Melbourne, Kuala Lumpur, Singapore, Tehran, Johannesburg, Dublin, London, Manchester, Edinburgh, and Prague. Parmenter has worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales. He is a regular writer for professional and business journals. He is also the author of Pareto's 80/20 Rule for Corporate Accountants (Wiley). David can be contacted via parmenter@waymark.co.nz. His website www.davidparmenter.com contains many white papers, articles, and freeware that will be useful to the reader.

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Praise for Key Performance Indicators, Second Edition

"David Parmenter has a knack of getting to the heart of the issue, a good trait for a KPI consultant. His book is no different: David minces few words about what a key performance indicator is and isn't and how true KPIs can dramatically impact business performance. This pragmatic guide is chock-full of useful forms and tips that will enable any burgeoning performance manager to succeed in creating effective KPIs."
Wayne Eckerson, Director, TDWI Research

"David has done it again he has harvested the best ideas from the wide array of books, articles, and white papers on performance measurement, and crafted them into a single, easy to understand 'how-to' book. Not only does he support every concept with the original thought-leader's ideas, case studies, and solid examples, but he also weaves them into an overall best-practice KPI approach. This book is more than a 'must-read' . . . it is a 'must-do' for every performance measurement practitioner."
Brett Knowles, Founder pm² - Performance Measurement & Management

Praise for the first edition

"Developing the right KPIs is a problem for most organizations. David Parmenter's insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way."
Jeremy Hope, Cofounder and Director, Beyond Budgeting Roundtable and author of Reinventing the CFO

"This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy . . . and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvement strategy."
Dr. Robin Mann, Director Centre for Organisational Excellence Research, Massey University & BPIR.com Ltd, New Zealand

"With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here."
Harry Mills, author The Rainmaker's Toolkit

Aus dem Klappentext

Key Performance Indicators Developing, Implementing, and Using Winning KPIsSecond Edition

Key performance indicators (KPIs), while used commonly around the world, have never until now been clearly defined. Management personnel have identified measures as KPIs though these measures have never been KPIs. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it.

Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools. ThisSecond Edition includes new features to assist you with their implementation:

• A letter to the CEO

• A 12-step model for developing and using KPIs with revised guidelines

• Implementation guidelines for small to medium enterprises and not-for-profit organizations

• How to brainstorm performance measures

• A kit to help you find your organization's critical success factors

• New examples and illustrations

• Worksheets, workshop programs, and questionnaires

• Over 300 performance measures

• Updated templates for reporting performance measures

• A facilitator's (consultant) resource kit

• References to "free" and "for fee" electronic media to help save you time

By exploring measures that have transformed businesses, this proactive guide has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Written by KPI expert David Parmenter, it has been said that this book is the missing link between the balanced scorecard work of Robert Kaplan and David Norton and the reality of implementing performance measurement in an organization.

Details zur Ausgabe

• Verlag: John Wiley & Sons Ltd
• Erscheinungsdatum: 2010
• Sprache: Englisch
• ISBN 10: 0470545151
• ISBN 13: 9780470545157
• Einband: Tapa dura
• Auflage: 2
• Anzahl der Seiten: 320
• Kontakt zum Hersteller: Nicht verfügbar