Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides) - Softcover

Buch 9 von 17: Wiley Self-Teaching Guides

Burley-Allen, Madelyn

 
9780471015871: Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides)
Softcover
ISBN 10: 0471015873 ISBN 13: 9780471015871
Verlag: Wiley, 1995

Inhaltsangabe

A proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions--millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening,Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you--professionally,socially, and personally. With her time-tested techniques, you'lllearn how to:
* Eliminate distractions and improve your concentration on what isbeing said
* Locate key words, phrases, and ideas while listening
* Cut through your own listening biases
* Interpret body language clues
* Ask constructive, nonthreatening questions that elicit realinformation
* Get others to listen to you
* Master a whole range of listening skills that you can use on thejob and in your personal life
Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.

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Über die Autorin bzw. den Autor

MADELYN BURLEY-ALLEN, the founder and president of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and LeviStrauss. Her work hasbeen covered in numerous magazines and newspapers, includingGlamour and Working Woman, and she has appeared on several nationaltelevision and radio shows. She is the author of three books,including Managing Assertively: How to Improve Your People Skills,also available from Wiley.

Von der hinteren Coverseite

A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions millions of dollars worth of mistakes just because most people don t know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you professionally, socially, and personally. With her time-tested techniques, you ll learn how to:

  • Eliminate distractions and improve your concentration on what is being said
  • Locate key words, phrases, and ideas while listening
  • Cut through your own listening biases
  • Interpret body language clues
  • Ask constructive, nonthreatening questions that elicit real information
  • Get others to listen to you
  • Master a whole range of listening skills that you can use on the job and in your personal life
Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.

Aus dem Klappentext

A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions—millions of dollars’ worth of mistakes just because most people don’t know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you—professionally, socially, and personally. With her time-tested techniques, you’ll learn how to:

  • Eliminate distractions and improve your concentration on what is being said
  • Locate key words, phrases, and ideas while listening
  • Cut through your own listening biases
  • Interpret body language clues
  • Ask constructive, nonthreatening questions that elicit real information
  • Get others to listen to you
  • Master a whole range of listening skills that you can use on the job and in your personal life
Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.

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Verlag
Wiley
Erscheinungsdatum
1995
Sprache
Englisch
ISBN 10 
0471015873
ISBN 13 
9780471015871
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
208
Kontakt zum Hersteller
Wiley-VCH GmbH
product_safety@wiley.com

Boschstrasse 12
Weinheim
69469
Deutschland

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Softcover