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Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing - Softcover
Inhaltsangabe
Many companies have implemented traditional Help Desk Operations. If clients have a computer problem, they pick up the phone and either log in the problem via voice mail or immediately reach a Help Desk Operator. This book aims to guide the Help Desk department through each step of setting up both a traditional and web-related Help Desk. The book contains ready-to-use templates in both Word and HTML formats for many different Help Desk projects.
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Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing
Verlag:
John Wiley & Sons 08/03/1995, 1995
ISBN 10: 0471025445
ISBN 13: 9780471025443
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Paperback. Zustand: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Bestandsnummer des Verkäufers 6545-9780471025443
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Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing
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Paperback. Zustand: Very Good. Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 7719-9780471025443
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Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing
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paperback. Zustand: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers rev4398685897
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