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Inhaltsangabe
In this text, Gordon Bethune offers insight into his management and leadership style. Against the odds Bethune successfully turned around Continental Airlines, a company that went through the bankruptcy court twice. Now it is a company that is an industry-leader in on-time performance, baggage handling and the quality of the planes themselves, and has reduced customer complaints. Topics covered include how to improve the quality of what your company does (whether it's a product or a service), how not to cut costs so far that you lose business because you're producing something so cheaply that nobody wants it anymore, how to change a corporate culture and improve employee morale, how to measure what's truly important to your business and other management ideas. Bethune draws on his experiences at Continental, Boeing, and other companies that he has worked for.
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Críticas
"In his new book FROM WORST TO FIRST, Continental Airlines CEO Gordon Bethune tells how he led Continental's transformation into an award-winning carrier after years as an unprofitable airline that angered employees and customers."--USA Today "Some of Bethune's prescriptions are refreshingly straightforward... Bethune includes some fresh examples of his plain-spoken management style."--Business Week
Reseña del editor
In this text, Gordon Bethune offers insight into his management and leadership style. Against the odds Bethune successfully turned around Continental Airlines, a company that went through the bankruptcy court twice. Now it is a company that is an industry-leader in on-time performance, baggage handling and the quality of the planes themselves, and has reduced customer complaints. Topics covered include how to improve the quality of what your company does (whether it's a product or a service), how not to cut costs so far that you lose business because you're producing something so cheaply that nobody wants it anymore, how to change a corporate culture and improve employee morale, how to measure what's truly important to your business and other management ideas. Bethune draws on his experiences at Continental, Boeing, and other companies that he has worked for.
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- VerlagJohn Wiley & Sons Inc
- Erscheinungsdatum1998
- ISBN 10 0471248355
- ISBN 13 9780471248354
- EinbandTapa dura
- SpracheEnglisch
- Anzahl der Seiten304
- Kontakt zum HerstellerNicht verfügbar
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From Worst to First: Behind the Scenes of Continental?s Remarkable Comeback
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From Worst to First: Behind the Scenes of Continental s Remarkable Comeback
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
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Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.38. Bestandsnummer des Verkäufers G0471248355I4N00
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
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Hardcover. Zustand: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Bestandsnummer des Verkäufers G0471248355I3N01
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
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Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Bestandsnummer des Verkäufers G0471248355I3N00
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.38. Bestandsnummer des Verkäufers G0471248355I4N01
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.38. Bestandsnummer des Verkäufers G0471248355I4N00
Anzahl: 1 verfügbar
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Anbieter: ThriftBooks-Reno, Reno, NV, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Bestandsnummer des Verkäufers G0471248355I3N00
Anzahl: 1 verfügbar
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Bestandsnummer des Verkäufers G0471248355I3N00
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Bestandsnummer des Verkäufers G0471248355I3N00
Anzahl: 1 verfügbar