Organizational Mastery with Integrated Management Systems: Controlling the Dragon (Wiley-Interscience) - Hardcover

Noble, Michael T.

Hardcover

ISBN 10: 0471389285 ISBN 13: 9780471389286

Verlag: Wiley-Interscience, 2000

Inhaltsangabe

Learn to Implement an Effective, Coherent Management System with Quality and EH&S Tools How would you like to streamline health and safety and environmental programs into the everyday operations of your organization? Reduce rework, breakage, and worker's compensation claims while increasing productivity, efficiency, and profitability? In Organizational Mastery with Integrated Management Systems, Michael Noble answers these questions and much more. Presenting an integrated, no-nonsense approach to process risk management, Noble guides you through all the steps necessary to establish a quality management system that incorporates environmental health and safety (EH&S) concerns. He brings together ideas from both Quality and EH&S, providing a wealth of proven techniques that can be easily tailored to your specific organizational needs. Useful checklists, guidelines, process flowcharts, and risk analysis methods are included along with appendices containing management and technical audits you can use to develop your own audit tool. You'll learn to:
* Develop effective strategies for assessing, managing, and mitigating risks
* Make audits a simple extension of well-run operations and processes
* Integrate ISO 9000, ISO 14000, and OHSA's 18000 systems
* Choose from the best-of-the-best of TQM, Deming, and Crosby
* Identify and correct "Multiple Root Causes" of accidents or process failure
* Enhance process improvement through employee/customer satisfaction
* And much more

Über diesen Titel

Über die Autorin bzw. den Autor

MICHAEL T. NOBLE is Director of Consulting Services for Liberty International Risk Services in Boston. With over two decades in environmental health and safety risk management, he has taught at Southern Illinois University, California State University, and the University of California, and has developed course and technical materials for such clients as the Department of Labor (OSHA) and the Naval Shipyards.

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Organizational Mastery with Integrated Management Systems

Controlling the DragonBy Michael T. Noble

John Wiley & Sons

Copyright © 2000 John Wiley & Sons, Inc.
All right reserved.
ISBN: 978-0-471-38928-6

Contents

Forewords..............................................................................................................................................................xiJoe Cascio, Global Environment & Technology Foundation; Chair, U.S. Technical Advisory Group for ISO 14000.............................................................xiiSteve Levine, Ph.D., CIH, University of Michigan, President-Elect of AIHA..............................................................................................xiiiKathy A. Seabrook, CSP, RSP (UK), President, Global Solutions, Inc., Vice President, Practices and Standards, American Society of Safety Engineers.....................xiiiFrank Mastrioanni, SrVP, Marsh, Inc....................................................................................................................................xivRobert C. Wilson, President of IQuES, a leading ANSI-RAB accredited ISO 14000 training and consulting company..........................................................xivVic Johnson, Senior Vice President, Harding Lawson Associates..........................................................................................................xivJames D. Griffin, MPH, CIH, Manager, World Wide Facilities, General Motors Corporation.................................................................................xvMark Kline, Regional Well-Being Manager, IBM Corp......................................................................................................................xviHuw Andrews, Bsc(Hons), FIOSH RSP, Director, Health, Safety, and Environment, EEF South, United Kingdom................................................................xviAbout the Author.......................................................................................................................................................xviiAcknowledgements.......................................................................................................................................................xixIntroduction...........................................................................................................................................................xxiChapter 1 Controlling the Dragon - The Integration of Management Systems..........................................................................................1Chapter 2 Building Safer, More Productive Jobs!...................................................................................................................27Chapter 3 Management Commitment: Policy and Planning..............................................................................................................44Chapter 4 Plan Implementation.....................................................................................................................................57Chapter 5 Risk Assessment Process.................................................................................................................................80Chapter 6 Risk and Operational Control............................................................................................................................113Chapter 7 Measurement and Evaluation..............................................................................................................................133Chapter 8 Nonconformance and Incident Investigation...............................................................................................................187Chapter 9 Management Review and Continuous Improvement............................................................................................................213Chapter 10 Conclusion..............................................................................................................................................221Appendix I: Audit Attributes........................................................................................................................................235Appendix II: Miscellaneous Environmental Health and Safety Program Audit Attributes and Technical Check Sheets.......................................................266Appendix III: Who is Lincoln Electric and What Is the Lincoln Incentive Management System?............................................................................286Appendix IV: Comparison of Safety, Environmental and Quality Management Systems......................................................................................290Appendix V: SAIC: The Largest Employee Owned Company in the World, #347 in the Fortune 500 Listing..................................................................293References.............................................................................................................................................................295Index..................................................................................................................................................................298

Introduction

Webster's defines a master as "an artist, performer, or player of consummate skill ... a great figure of the past ... whose work serves as a model or ideal ... to gain a thorough understanding ... one that conquers or masters ... one having control of an animal." Organizational Mastery is one of conquering and controlling the multi-headed dragon that exists in many organizations. It is about being the best and ensuring that your organization understands and controls process risk; and provides its internal and external customers with exactly what they need, or require. It demands that managers strive to be "peak performers" or "players of consummate skill", models who thoroughly understand and consistently delivers the customer's expectations.

Mastery also means having a mission, a sincere gut-level focus to be the best. I have a friend, Frank Mastrioanni, who is a SrVP and Risk Service consultant at Marsh, Inc. Frank is a master not only in his career, but also as a Black Belt in karate. He is one of the elite, one of the best in this sport, and, given that he is still actively engaged in it after 30 years, you must assume that karate is one of his passions in life - an opportunity to be the best that he can be!

Organizational Mastery is also demonstrated in people like Jack Welch, General Electric's CEO, who is leading the Six Sigma commitment for GE and the Six Sigma "Black Belts", who are saving their companies hundreds of millions of dollars with a very advanced level of Statistical Process Control (SPC). We will talk more about SPC and Six Sigma in Chapter 7.

This book focuses on the process of taming the dragon, as if it were a pet, and controlling it so that it behaves in ways that are desired, expected, and predictable. The many heads like a the multi-headed dragon tend to fragment an organization, each trying to pull the system to serve its needs. Sometimes the different heads of the dragon, or of an organization do not know about or understand the needs of the other heads. This fragmented approach to process control can be changed! To get started we simply need to get out of our respective "professional boxes". Managers must learn to identify and better define the multiple root causes of process nonconformance to effectively design controls or to change procedures to mitigate...

Details zur Ausgabe

• Verlag: Wiley-Interscience
• Erscheinungsdatum: 2000
• Sprache: Englisch
• ISBN 10: 0471389285
• ISBN 13: 9780471389286
• Einband: Gebundene Ausgabe
• Auflage: 1
• Anzahl der Seiten: 352
• Kontakt zum Hersteller: Wiley-VCH GmbH; product_safety@wiley.com; ; Boschstrasse 12; Weinheim; 69469; Deutschland