Technical Support on the Web: Designing and Managing an Effective E-support Site - Softcover

Czegel, Barbara

 
9780471391876: Technical Support on the Web: Designing and Managing an Effective E-support Site
Softcover
ISBN 10: 0471391875 ISBN 13: 9780471391876
Verlag: John Wiley & Sons Inc, 2000

Inhaltsangabe

More and more technology and non-technology based companies are moving their sales and product support sites to the Web in order to stay competitive. This book guides the reader through the process of designing and maintaining a Web-based support site. It details the advantages and disadvantages of an e-support site, the tools and technology available, and the attributes that make a site effective. Four case studies are also presented that show how real companies made the move to the Web for their support. Each case study includes an analysis of the site, identifies the challenges the organization faced, and explains the lessons that can be learned.

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Reseña del editor

More and more technology and non-technology based companies are moving their sales and product support sites to the Web in order to stay competitive. This book guides the reader through the process of designing and maintaining a Web-based support site. It details the advantages and disadvantages of an e-support site, the tools and technology available, and the attributes that make a site effective. Four case studies are also presented that show how real companies made the move to the Web for their support. Each case study includes an analysis of the site, identifies the challenges the organization faced, and explains the lessons that can be learned.

Biografía del autor

BARBARA CZEGEL is President of SIRIUS3, a Toronto-based company that provides consulting for support services and training for Help Desk professionals. She is a member of the Support Services Association (SSA). Czegel is also the author of Running an Effective Help Desk, Second Edition and Help Desk Practitioner's Handbook (both from Wiley).

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Verlag
John Wiley & Sons Inc
Erscheinungsdatum
2000
Sprache
Englisch
ISBN 10 
0471391875
ISBN 13 
9780471391876
Einband
Tapa blanda
Anzahl der Seiten
430
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar