An examination of the process of benchmarking, whereby companies re-examine their operations, reassess traditional practices and learn profitable lessons from other companies. Case studies included in the text cover the operations of such companies as Ford, General Motors and Xerox.
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Describes the best methods to use inter-business cooperation to improve strategic planning and thereby increase competitiveness. All types of benchmarking are examined including process, strategic and global. Features actual case studies of benchmarking applications from Hewlett Packard, Ford, General Motors and Xerox.
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