This text provides a comprehensive picture of consumer dynamics and spending habits and seeks to give business executives the tools they need to predict and profit from emerging trends. Readers should find out how to analyze the impact of economic, demographic, technological, environmental and other changes on consumer spending. They should also learn how to take advantage of these emerging trends to build their businesses. The book shows how to develop a fuller picture of consumer behaviour using nine key drivers, including: economy; technology; globalization; and demographics. It features numerous examples of companies who are adopting these techniques in response to the changing market, as well as companies who have already suffered from their lack of responsiveness to the new customer.
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Shirley Roberts is the founder of Market-Driven Solutions Inc., a consumer strategy and research consulting practice that specializes in the consumer goods and services industries. She focuses on helping client companies understand emerging consumer trends and their business implications. Her clients include Nabisco Ltd.; Kitchens of Sara Lee; Scott's Food Service, KFC Division; and Quadrant Cosmetics Corporation.
Prior to starting her own consulting practice, Shirley Roberts spent fifteen years as a marketer in the packaged goods industry with Colgate-Palmolive, The Borden Company, Nabisco Brands, and Maple Leaf Foods, rising to the director of marketing level. She also spent two years as a senior consultant with Tandem International, a marketing and sales consulting firm. Shirley is a graduate of The Richard Ivey School of Business at the University of Western Ontario. She speaks and writes frequently on the topic of consumer trends.
It is no secret that the world is being transformed at an alarmingly rapid pace, and that business today is not business as usual. But how do you keep track of what all this change is doing to your customers and their spending habits?
Harness the Future shows how to develop a full picture of consumer dynamics and spending habits by examining consumer behaviour using nine key drivers:
Its not news to anyone in business that the rules of the game are changing faster than ever before, and so are patterns of consumer behaviour and spending. Rapid change on many fronts means that power has shifted away from businesses and into the hands of consumers:
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