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Employee Management and Customer Service in the Retail Industry - Softcover

Thomas, Chris; Heil, Gary

 
9780471723240: Employee Management and Customer Service in the Retail Industry
Softcover
ISBN 10: 047172324X ISBN 13: 9780471723240
Verlag: Wiley, 2005

Inhaltsangabe

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

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Über die Autorin bzw. den Autor

Gary Heil is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of The Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on radio and television and has served on the Board of Examiners for the Malcolm Baldrige Quality Award. He is also the coauthor of Maslow on Management and Leadership and the Customer Revolution.

Chris Thomas is a professional writer from Boise, Idaho.

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Verlag
Wiley
Erscheinungsdatum
2005
Sprache
Englisch
ISBN 10 
047172324X
ISBN 13 
9780471723240
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
204
Kontakt zum Hersteller
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