Contact Us! Coursebook with Audio CD: Call Center English Skills - 9780521124737 (CAMBRIDGE) - Softcover

Lockwood, Jane; McCarthy, Hayley

Softcover

ISBN 10: 0521124735 ISBN 13: 9780521124737

Verlag: Cambridge University Press, 2009

Inhaltsangabe

The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Über diesen Titel

Reseña del editor:

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Über diese Auflage

• Verlag: Cambridge University Press
• Erscheinungsdatum: 2009
• ISBN 10: 0521124735
• ISBN 13: 9780521124737
• Einband: Tapa blanda
• Auflage: 1
• Anzahl der Seiten: 116