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Quality Centered Strategic Planning: A Step-By-Step Guide - Hardcover

Dew, John R.

 
9780527763084: Quality Centered Strategic Planning: A Step-By-Step Guide
Hardcover
ISBN 10: 052776308X ISBN 13: 9780527763084
Verlag: Quality Resources, 1997

Inhaltsangabe

Quality-Centered Strategic Planning offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles -- such as the Baldrige approach, empowerment, and customer focus -- into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan.

This guide covers all elements of developing and implementing a strategic plan -- listening to the customers needs, creating an organizational vision and values, scanning the future, closing the gaps between current and desired future states, implementing and tracking the results of the plan, and overcoming obstacles to strategic planning. Plus, each section contains actual examples from industry, the volunteer sector, and/or government.

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Verlag
Quality Resources
Erscheinungsdatum
1997
Sprache
Englisch
ISBN 10 
052776308X
ISBN 13 
9780527763084
Einband
Gebundene Ausgabe
Anzahl der Seiten
229
Kontakt zum Hersteller
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Verantwortliche Person
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