Sales Management: Building Customer Relationships and Partnerships

Hair Jr., Prof Joseph F.

 
9780538743921: Sales Management: Building Customer Relationships and Partnerships

Inhaltsangabe

SALES MANAGEMENT: BUILDING CUSTOMER RELATIONSHIPS AND PARTNERSHIPS, International Edition is designed to cover all of the basic topics in sales management while emphasizing customer loyalty, customer relationship management, and the effects of technology on the sales function. Because of advances in telecommunications technology, the traditional role of sales managers is evolving toward managing sales people across multiple channels that contact and service customers through a variety of methods. The text reflects current trends and is designed to prepare students for the additional management responsibilities they are likely to encounter in the real world.

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9780618721016: Sales Management: Building Customer Relationships and Partnerships: A Customer Relationship Approach

Vorgestellte Ausgabe

ISBN 10:  0618721010 ISBN 13:  9780618721016
Verlag: Houghton Mifflin (Academic), 2008
Hardcover