Achieving ISO/IEC 20000 - Softcover

Dugmore, Jenny; Lacy, Shirley

Softcover

ISBN 10: 0580474585 ISBN 13: 9780580474583

Verlag: BSI Standards, 2006

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Reseña del editor

This book covers: the background to ISO/IEC 20000; a comparison to other standards and best practice material; compliance and certification audits; the scope of service management; building the business case for achieving ISO/IEC 20000; and, preparation for an audit and using ISO/IEC 20000 to select your supplier. Important terms that are used in management system standards, where the exact meaning of terms is important to the correct interpretation of the standard, are also explained, including the differences between the terms 'shall', 'should' and notes. This book also covers the requirements and recommendations for documents and records, which is a management responsibility requirement in clause 3.2 of ISO/IEC 20000-1.

Details zur Ausgabe

• Verlag: BSI Standards
• Erscheinungsdatum: 2006
• ISBN 10: 0580474585
• ISBN 13: 9780580474583
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 133
• Kontakt zum Hersteller: Nicht verfügbar