Project Red Light: Improve the service experience?for the Employee, the Business - Softcover

Bitner, Mark

Softcover

ISBN 10: 0595330568 ISBN 13: 9780595330560

Verlag: iUniverse, 2004

Inhaltsangabe

Project Red Light is an invaluable resource for any business leader who wants to build a high performance team.Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer.Project Red Light covers a diverse field of topics, including:Making continuous improvement a way of life for the teamImplementing a system where employees have the opportunity to rate and provide input on their service experiencesImproving team confidence, collaboration and contributionOffering employees real empowerment opportunitiesPartnering and coaching employees on project improvement fundamentalsLearning how to get employees interested and vested into the business they serveStrengthening the employee relationship Establishing Esprit de CorpsProject Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively. "Confidence creates high performers. High performers achieve excellence."

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Reseña del editor

Project Red Light is an invaluable resource for any business leader who wants to build a high performance team.

Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer.

Project Red Light covers a diverse field of topics, including:

• Making continuous improvement a way of life for the team
• Implementing a system where employees have the opportunity to rate and provide input on their service experiences
• Improving team confidence, collaboration and contribution
• Offering employees real empowerment opportunities
• Partnering and coaching employees on project improvement fundamentals
• Learning how to get employees interested and vested into the business they serve
• Strengthening the employee relationship
• Establishing Esprit de Corps

Project Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively.

"Confidence creates high performers. High performers achieve excellence."

Biografía del autor

Mark Bitner works for a global management consulting, technology services and outsourcing company. Mark has over ten years experience in the logistics and supply chain industry. He has served as a consultant to outsource businesses to improve team and overall operational performance. Mark can be contacted at projectredlight@sbcglobal.net

Details zur Ausgabe

• Verlag: iUniverse
• Erscheinungsdatum: 2004
• ISBN 10: 0595330568
• ISBN 13: 9780595330560
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 68
• Kontakt zum Hersteller: Nicht verfügbar