Quality Customer Service Rekindling the Art of Service to Customers - Softcover

Burton, Sharon L.

 
9780615148977: Quality Customer Service Rekindling the Art of Service to Customers
Softcover
ISBN 10: 0615148972 ISBN 13: 9780615148977
Verlag: Sharon L. Burton, 2007

Inhaltsangabe

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality.

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Verlag
Sharon L. Burton
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
0615148972
ISBN 13 
9780615148977
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
164
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
preigu
mail@preigu.de

Lengericher Landstr. 19
Osnabrück
49078
Deutschland

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9780975586716: Quality Customer Service Rekindling the Art of Service to Customers

Vorgestellte Ausgabe

ISBN 10:  0975586718 ISBN 13:  9780975586716
Verlag: Lulu, 2007
Softcover