A Guide to Computer User Support - Softcover

Beisse, Fred

 
9780619033637: A Guide to Computer User Support

Inhaltsangabe

This guide gives an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. The text emphasizes problem-solving and communications skills in addition to technical knowledge.

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Reseña del editor

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

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