Excerpt from Time-Sharing Characteristics and User Utility
As more and more economic activity shifts to service industries, meaningful evaluation of their product is becoming a topic of major concern. The service organization is constantly being evaluated by its customers and it is important for management to understand the bases for this evaluation. It is only in this way that management can prop e rly evaluate this customer feedback in order to improve the service offered.
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HRD. Zustand: New. New Book. Shipped from UK. Established seller since 2000. Bestandsnummer des Verkäufers LX-9780656093496
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