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Inhaltsangabe
The 10th anniversary edition of the classic guide to handling life's toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)
Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Über die Autorin bzw. den Autor
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
- VerlagPenguin
- Erscheinungsdatum2011
- ISBN 10 0670921343
- ISBN 13 9780670921348
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten352
- Kontakt zum HerstellerNicht verfügbar
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Difficult Conversations: How to Discuss What Matters Most
Anbieter: Bahamut Media, Reading, Vereinigtes Königreich
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Difficult Conversations: How to Discuss What Matters Most
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Zustand: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers rev8429019951
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