Foundations of Service Level Management (Sams Professionals) - Softcover

Sturm, Rick

Softcover

ISBN 10: 0672317435 ISBN 13: 9780672317439

Verlag: Sams Publishing, 2000

Inhaltsangabe

Book by Sturm Rick Morris Wayne

Über diesen Titel

Reseña del editor

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management. Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/

Biografía del autor

Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.

Details zur Ausgabe

• Verlag: Sams Publishing
• Erscheinungsdatum: 2000
• ISBN 10: 0672317435
• ISBN 13: 9780672317439
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 288