Little has been written in English on the service sector in twentieth-century Japan, and this volume is a major contribution to our knowledge of a highly significant area of business development. It is a work of meticulous scholarship of the kind that we have come to expect from Professor Havens, and will provide a valuable source for those wishing to explore more fully the Japanese service sector.--Janet Hunter "Asian Affairs "
Traces the history of the Japanese Tsutsumi family's enterprises in transportation, retailing, travel, and leisure, from the family's colorful founder Pistol Tsutsumi to the present. Examines the management styles and marketing techniques that have allowed the family's Seibu and Saison enterprises
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