Most church members would tell you that theirs is a friendly congregation, eager to welcome visitors and new members into their midst. Yet far too many of these same congregations have trouble translating this intention into action. Offering a friendly greeting to a new face is important, but it is only the first of many steps that congregations must take in order to turn visitors into members, and new members into committed disciples. The authors believe that to assimilate newcomers into the life and ministry of the congregation, the whole church system must be involved. Coyner and Anderson demonstrate how to identify and respond to visitors in a nonthreatening, yet interested way; how to share information about them with the leaders of those ministries and programs in which they would be most interested; how best to help them in their decision to become church members; and how to help them understand and fulfill their own call to ministry in the congregation. They insist that churches be motivated, not by a desire for institutional survival or advancement, but by a passion for people and their place in the Kingdom of God.
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Bishop Michael J Coyner is the Bishop of the Indiana Conference of the The United Methodist Church. Bishop Mike as most people call him, is originally from Anderson, Indiana. He served churches of various sizes, served as a District Superintendent of the former Lafayette District, and was also the Executive Assistant to Bishop Woodie W. White for the Indiana Area. He was elected a bishop of the United Methodist Church in 1996 and was assigned to the Dakotas Area where he served two terms as resident bishop. In 2004 he was assigned to serve the Indiana Area, and in 2008 he was assigned to a second term. Bishop Mike and his wife, Marsha, live in the Indianapolis area. He oversees the life and ministry of over 1,200 United Methodist congregations in Indiana, including over 200,000 members organized into 10 district
Introduction,
1 / Attracting Newcomers Attracting Newcomers Begins with Awareness, Word of Mouth, Advertising and Marketing, Service Evangelism, Personal Invitation, Summary,
2 / Welcoming Newcomers Warming Up to Newcomers, Creating a Climate of Hospitality, Hospitality as Newcomers Arrive, Hospitality during the Worship Service, Hospitality after the Worship Service, Conclusion: Leaders Shape Hospitality,
3 / Identifying Newcomers Getting Off to a Good Start, Beyond Recognition to Identification, The Importance of a Name, Names and Nametags, Discovering Names Is a Team Effort, Postscript to Identification,
4 / Responding to Newcomers The Race to Respond, Responding to the Emotional Investment of Newcomers, Choices of Response, The Process for Response, Speed of Response, Tracking the Process, Summary,
5 / Listening to Newcomers Listening Is the Vital Link, Demonstrating Care, Hearing the Life Transition Events, Discovering the Gifts and Talents, Setting Up the Listening Visit: The Phone Call, Beginning the Listening Visit, Your Listening Skills, Discovering Their Interests and Talents, Ending the Listening Visit, Conclusion,
6 / Including Newcomers The Final Lap, The Goal Is Belonging, From Informational to Invitational Culture, Developing the Network, Finding the Sponsors, Extending the Invitation, Follow-Up and Accountability, Connecting with Balance, Conclusion,
7 / Including Newcomers as New Members The Victory Lap, Activity and Membership, What Systems Produce, Membership Classes, Youth Confirmation, Other Generational Issues, Conclusion,
Notes,
Attracting Newcomers
Bill and Cathy Johnson approached the entrance to First Church with some trepidation. Even though they had been very involved in church in their previous community, the Middleton Church was much smaller than this large downtown campus at First Church. And of course this was yet one more transition during a busy summer of their lives, which included moving to the city with Bill's job transfer, buying a new home, getting used to new neighbors, new shopping centers, new doctors and dentists and car mechanics. Just thinking about all of that made Cathy feel anxious all over again. She quickly told herself, "Come on, you are in your midfifties and you have grown children. You can do this."
She and Bill had decided to try attending First Church after a whole series of events. First came the job transfer and move, then Bill found in his office several peers who were involved at First Church, and one of them even casually invited Bill and Cathy to come to the church, saying simply, "It's a great place, and I think you would enjoy it." That was nice to hear, but Bill and Cathy still spent some time getting settled in their new home for a few weeks. Finally as fall approached and they thought about all of the ways they had been so involved in their church in Middleton, they decided it was time to look for a new church home.
First they checked the Yellow Pages to see all of the different churches in the city that were a part of their denomination. They had discussed this, and they decided to start with churches of their own denomination, and then if they weren't successful, they would branch out into other familiar denominations. The ad for First Church caught their eye almost immediately. It was large, with two-color type styles, and it was the only one that included a nice map to show the church's location. Spotting that ad, Bill had said to Cathy, "That must be the same church that Sam Cotolli mentioned at the office—you know, the one I told you about. He even invited us to come sometime. He wasn't pushy or anything, but I could tell that he really enjoys his church."
That seemed to settle it, and Cathy agreed that they should go to worship at First Church the next Sunday. So here they were, after finding the church easily (the map in the Yellow Pages really helped), they quickly located a parking space, and now they found themselves walking into the large, attractive entryway. Bill started surveying the situation with the eyes of a former church trustee and thinking, "This looks like it has been recently remodeled—it is so open and airy and accessible."
Cathy was still nervous, wondering if the people on the other side of the church doors would be anything like the good friends she had found at their old church in Middleton. She was still missing those friends and she felt, once again, some of the grief of this move. "Maybe," she thought, "finding a church home will help. I sure hope they have a choir that needs another singer." Choir had been her main involvement at Middleton, and it was also the place she felt most comfortable making friends.
Bill and Cathy walked through the door of First Church for their first Sunday there.
* * *
A few minutes later, in fact a few minutes after the worship service had already started, Jennifer Rodriguez came through those same doors of First Church. "Why am I always late?" she thought. But then quickly she felt the tug of a child on each hand, and she realized, "Being a mom to these two kids always seems to make me late. Will they ever get old enough to get themselves ready on time?" Feeling the stress of getting her two children ready, on the bus, and to the church was only part of her anxiety.
Jennifer had been going through lots of changes in her life. Her marriage (which she realized now had come at too young an age) had not lasted, and now she found herself a single mother. (Gosh, she hated that term!) She loved her two kids: Maria was now six and Samuel ("Sammy" as he quickly told anyone, because his hero was Sammy Sosa) was just four. They were great kids, but her life was not easy. She was trying to go back to school to complete her degree and to make herself more employable. After all, a thirty-two-year-old single mother (there was that term again) without a college degree had very limited job options.
So now she was working as a waitress at a small café and going to school. The costs of childcare made that almost impossible, but she was getting student loans and her bosses were great people who helped out. In fact, she smiled at the thought of calling them her "bosses" at all. Phil and Carrie Larsen were like parents to her. They treated their café employees like family, and they had often helped Jennifer with childcare, with flexible working hours, and even with advances on her paycheck when she needed it. Of course Jennifer was a hard worker, and her kids were adorable, and it was obvious to the Larsens that she was really trying. But still it was wonderful for Jennifer to feel the support and care of people like Phil and Carrie. It helped to keep her going, and it helped her overcome her sense of loneliness.
Here she was, entering the doors of this large church, wondering, "How did I ever get here?" Her wondering was not just about this church and this location, it was a true question about her life and its future.
How she got to First Church was kind of surprising. She rode by it nearly every day on the bus from her apartment to the café and on to school at the community college. She had often noticed the beauty and peacefulness of that building, but it never occurred to her to consider attending. But then one day on the bus she noticed a large banner at the...
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