The Magic Wand: Creating Exceptional Customer Experience - A Leadership Fable - Softcover

 
9780692830567: The Magic Wand: Creating Exceptional Customer Experience - A Leadership Fable
Softcover
ISBN 10: 0692830561 ISBN 13: 9780692830567

Inhaltsangabe

Brad Anderson used to have the Midas touch. Those days are long gone when he discovers that he has one week to save his job and pull the company’s largest client out of a tailspin. With the help of a mysterious new mentor, Brad is taken on a whirlwind journey and absorbs the five Secrets to Exceptional Customer Experience. And he learns how to use the Magic Wand Question. With the Secrets in hand, he must find a way to fix a client relationship imploding in on itself. A lot has been written on customer experience. Sometimes the best way to help your team “get it” is with a story – and here is one that can benefit everyone, whether the sales floor to the boardroom. It can enable you to apply each principle and deepen your skills in providing your customers with an exceptional customer experience.

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Sprache
Englisch
ISBN 10 
0692830561
ISBN 13 
9780692830567
Einband
Taschenbuch
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