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Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.) - Softcover

Bendell, Tony; Etc.; Kelly, John; Merry, Ted

 
9780712655149: Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.)
Softcover
ISBN 10: 071265514X ISBN 13: 9780712655149
Verlag: Random House Business Books, 1993

Inhaltsangabe

Showing the vital correspondence between quality management and customer satisfaction and explaining why and how quality measurement matters, this book provides a guide to both theory and practice of this essenial management skill. A brief history of quality measurement is followed by an authoritative approach to the questions of what to measure and when. The book is supported by case studies from the manufacturing and service sectors. This is the latest title in "The Sunday Times Business Skills" video/book series. Finally, the technical aspects of measurement are made comprehensible to the layman. Other books by Tony Bendell include: "Methods: Applications in World Industry" (co-author), "The Quality Gurus - What Can They Do For Your Company" and "Taguchi Methods Within Total Quality" (co-author).

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Verlag
Random House Business Books
Erscheinungsdatum
1993
Sprache
Englisch
ISBN 10 
071265514X
ISBN 13 
9780712655149
Einband
Taschenbuch
Anzahl der Seiten
304
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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