For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette. Includes:
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Barbara Pachter is a business communications consultant, speaker, and coach. She has conducted more than 1,600 skill-building seminars on assertiveness, business etiquette, and international communications.
Ellen Schneid Coleman, a former publishing executive, is a writer and editor specializing in books for business professionals.
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