Raving Fans: A Revolutionary Approach to Customer Service

Blanchard, Kenneth; Bowles, Sheldon

 
9780739309537: Raving Fans: A Revolutionary Approach to Customer Service
ISBN 10: 0739309536 ISBN 13: 9780739309537
Verlag: Random House Audio, 2004

Inhaltsangabe

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

Von der hinteren Coverseite

Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Aus dem Klappentext

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Random House Audio
Erscheinungsdatum
2004
Sprache
Englisch
ISBN 10 
0739309536
ISBN 13 
9780739309537
Einband
Audio CD
Anzahl der Seiten
1
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Alive AG
info@alive-ag.de

Von-H�nefeld-Str.2 DE 50829 K�ln
K�ln
Deutschland

Weitere beliebte Ausgaben desselben Titels

9780688123161: Raving Fans: A Revolutionary Approach To Customer Service – A Practical Parable on Workplace Excellence

Vorgestellte Ausgabe

ISBN 10:  0688123163 ISBN 13:  9780688123161
Verlag: William Morrow, 1993
Hardcover