In today's complex environment, organizations have to understand and respond to rapidly-shifting public values, rising expectations, demands for public consultation and an increasingly intrusive news media. This is particularly crucial when things go wrong. This manual aims to show how issues and crises can be handled effectively, with the minimum of damage. It includes examples, case studies and models to show how complex crises have been handled in practice.
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In today's complex environment, organizations have to understand and respond to rapidly-shifting public values, rising expectations, demands for public consultation and an increasingly intrusive news media. This is particularly crucial when things go wrong. This manual aims to show how issues and crises can be handled effectively, with the minimum of damage. It includes examples, case studies and models to show how complex crises have been handled in practice.
Michael Regester and Judy Larkin draw on 30 years of experience advising corporations on what to do in anticipation of potential risk issues and how to cope in crisis situations. They are the founders of London-based reputation management consultancy Regester Larkin. Larkin and Michale Regester draw on 30 years of experience in communications and in advising corporations on potential risk issues and how to cope with crisis situations.
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