Make That Call ! (Creating Success series) - Softcover

Maitland, Iain

 
9780749432522: Make That Call ! (Creating Success series)

Inhaltsangabe

Telephone conversations give the outside world an instant impression of a caller and their company. The manual seeks to ensure that this impression is positive, showing how to tackle even the toughest conversation with professionalism and style. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.

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Über die Autorin bzw. den Autor

Iain Maitland is a management consultant and the author of more than 30 books, including Write That Letter! (Kogan Page). He also lectures on NEMSM Supervisory Management courses at Suffolk College.

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9788175544550: Make That Call

Vorgestellte Ausgabe

ISBN 10:  8175544554 ISBN 13:  9788175544550
Verlag: Kogan Page, 2012
Softcover