Verwandte Artikel zu Dealing With Difficult People (Creating Success)

Dealing With Difficult People (Creating Success) - Softcover

Lilley, Roy C.

 
9780749447519: Dealing With Difficult People (Creating Success)
Softcover
ISBN 10: 0749447516 ISBN 13: 9780749447519
Verlag: Kogan Page Ltd, 2006

Inhaltsangabe

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.

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Über die Autorin bzw. den Autor

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

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Verlag
Kogan Page Ltd
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
0749447516
ISBN 13 
9780749447519
Einband
Taschenbuch
Anzahl der Seiten
150
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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