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Dealing With Difficult People (Sunday Times Creating Success) - Softcover

Lilley, Roy C.

 
9780749456603: Dealing With Difficult People (Sunday Times Creating Success)
Softcover
ISBN 10: 0749456604 ISBN 13: 9780749456603
Verlag: Kogan Page Ltd, 2010

Inhaltsangabe


Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.

Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

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Über die Autorin bzw. den Autor

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

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Verlag
Kogan Page Ltd
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
0749456604
ISBN 13 
9780749456603
Einband
Taschenbuch
Anzahl der Seiten
160
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar