Dealing With Difficult People (Creating Success) - Softcover

Lilley, Roy C.

 
9780749460280: Dealing With Difficult People (Creating Success)
Softcover
ISBN 10: 0749460288 ISBN 13: 9780749460280
Verlag: Kogan Page Ltd, 2010

Inhaltsangabe


Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.

Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

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Über die Autorin bzw. den Autor

Roy Lilley is a writer, commentator, and conference speaker on health, change management and social issues. He contributes to The Guardian, The Sunday Times, The Telegraph, BBC News, and BBC Radio.

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Verlag
Kogan Page Ltd
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
0749460288
ISBN 13 
9780749460280
Einband
Taschenbuch
Anzahl der Seiten
148
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9780749456603: Dealing With Difficult People (Sunday Times Creating Success)

Vorgestellte Ausgabe

ISBN 10:  0749456604 ISBN 13:  9780749456603
Verlag: Kogan Page Ltd, 2010
Softcover